Privacy policy

This Privacy Policy explains how Force FX Supplies & Hire Ltd collects, uses, and protects your personal information when you use our website or purchase products from us.

Who We Are

Force FX Supplies & Hire Ltd
Unit 8 Lindfield Enterprise Park
Lewes Road
Lindfield
RH16 2LH
Telephone: 01444 487500

If you have any questions about this Privacy Policy or your personal data, please contact us using our contact form or by telephone.

Information We Collect

We may collect and process the following personal information:

  • Name
  • Billing and delivery address
  • Telephone number
  • Email address
  • Payment information
  • Order history
  • IP address and browser information
  • Website usage data
  • Any information submitted through contact forms or enquiries

We only collect information necessary to provide our products and services, process orders, improve our website, and communicate with customers.

How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Respond to enquiries
  • Manage your account
  • Prevent fraud and maintain website security
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have consented to receive them

We do not sell your personal information to third parties.

Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases for processing personal data:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent (for marketing communications where required)

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • IT and security providers
  • Email marketing platforms
  • Professional advisers and legal authorities where required by law

All third parties are required to keep your information secure and process it lawfully.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may be used for:

  • Website functionality
  • Shopping cart functionality
  • Analytics and performance monitoring
  • Marketing and advertising

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Marketing Communications

If you subscribe to marketing communications, we may send you updates, offers, and product information by email.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in marketing emails
  • Contacting us directly through our contact form

We will never send unsolicited marketing communications where consent is required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes it was collected for
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

Force FX Supplies & Hire Ltd
Unit 8 Lindfield Enterprise Park
Lewes Road
Lindfield
RH16 2LH

Telephone: 01444 487500

If you have any questions regarding this Privacy Policy, please contact us through our website contact form or by telephone.