Returns

Returned Goods

Please note we do not accept returns of unwanted pyrotechnics, flame paste or confetti cannons as we cannot resell them. All returned Goods are subject to a 20% Restocking Charge.

Any returned unwanted items must return unopened seals in tact and undamaged.

 

FAULTY MERCHANDISE

We hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will promptly and courteously exchange it or refund you, in the same form as your original payment.

The address for any catalogue or online return is:

Returns Department
SFX Supplies
Unit 8 Lindfield Enterprise Park
Lewes Road
Lindfield
RH16 2LH

For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as SFX Supplies cannot be responsible for returns lost or damaged in transit.

The delivery charge is not refundable after the 7-day cooling off period stipulated by the European Distance Selling Regulations, nor if part of the order is retained. Gift Wrap charges and supplementary costs are non-refundable as we would have fulfilled that part of the additional service you had requested. Return costs are not refundable unless the goods are faulty. Your statutory rights are upheld.

All non-sale returns must be made within 30 days. Sale returns are accepted within 14 days of purchase.

If you return goods bought using a discount or offer, we will adjust the refund accordingly if by returning goods you then fall below the discount/offer threshold as that offer will no longer apply.