FAQ

FAQ - SFX Supplies

Welcome to the SFX Supplies FAQ page. Here, you’ll find answers to the most commonly asked questions about our products, services, and policies. If you can’t find the answer you’re looking for, please don’t hesitate to contact us at info@forcefxsupplies.co.uk or call us on 01444 487500.


General Questions

What does SFX Supplies specialise in?

We specialise in providing high-quality special effects equipment and supplies for events, productions, and creative projects. Our products include smoke machines, snow machines, confetti cannons, and a wide range of consumables.

Where are you located?

Our headquarters are based in the UK, and we ship our products nationwide. Visit our Contact Us page for more details.


Ordering and Payment

How can I place an order?

You can place an order directly through our website. Simply browse our products, add items to your cart, and proceed to checkout. If you have specific requirements, feel free to contact our team for assistance.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. For corporate or bulk orders, we can arrange invoicing upon request.

Can I modify or cancel my order?

Yes, you can modify or cancel your order if it hasn’t yet been processed. Please contact us as soon as possible to make changes.


Shipping and Delivery

Do you ship internationally?

For special arrangements, please contact us to discuss your needs.

How long does delivery take?

Dependant on what product you are looking to purchase, will depend on delivery. If we have it in stock, it is a Next Working Day Delivery within the UK (unless there are issues with couriers).

How much does shipping cost?

Shipping costs vary based on the size and weight of your order. You can view the shipping cost during checkout before completing your purchase.


Product Information

Do you offer product demonstrations?

Yes, we can arrange product demonstrations for certain items. Contact us to discuss your requirements.

Are your products available for hire?

Yes, we offer a range of hire options for many of our products. Visit our Hire section for more details on availability and pricing.

Can I get a custom solution for my event?

Absolutely! We specialise in providing tailored solutions to meet your specific needs. Reach out to our team to discuss your project.


Returns and Refunds

What is your return policy?

Please check our return policy here.

What if my product is damaged or faulty?

If your product arrives damaged or faulty, contact us immediately. We’ll arrange for a replacement or a refund, depending on the situation.

How long does it take to process a refund?

Refunds are typically processed within 5-7 working days after the returned item is received and inspected.


Support and Contact

How can I contact SFX Supplies?

You can reach us via email at info@forcefxsupplies.co.uk or call us on 01444 487500. Our customer service team is available Monday to Friday, 9 AM to 5 PM.

Do you offer technical support?

Yes, we provide technical support for all our products. If you have any issues or questions, please don’t hesitate to get in touch.


Still have questions? Contact us, and our friendly team will be happy to assist you!